Clear, fair, and customer-first
Service policies
How we work, how we charge, and what to expect from every GODPROM Clean & Wash visit.
Services we offer
- Home cleaning — standard, deep, and move in/out, priced by home size.
- Airbnb turnover — same-day reset with linen swap and restock.
- Office cleaning — after-hours or weekly small-office service.
- Wash & fold laundry — free pickup, washed in our home facility, next-day delivery.
- Dry cleaning pickup — pressed and returned on hangers, eco solvents.
Service area & no storefront
- We serve Louisville, KY ZIP codes only. Bookings outside our route are blocked at checkout.
- We do not operate a storefront or drop-off counter — every service is by appointment.
- Cleanings happen at your address. Laundry is picked up at your door and processed in our private home facility.
Scheduling
- Same-week slots typically need to be booked at least 12 hours ahead.
- Cleaning pros arrive within a 30-minute window of your selected start time.
- Laundry pickups and deliveries are scheduled in 1-hour windows.
Access to your location
- Please provide clear entry instructions: door code, lockbox, or someone on-site.
- For laundry pickup, you can leave bags at the door — we'll text on arrival.
- Secure pets that bite or are easily stressed during the visit.
- If we cannot access the property within 20 minutes of arrival, a $35 trip fee applies.
Payment terms — no deposit
- A valid card is required on file to confirm every booking.
- No deposit is collected. Your card is only charged once the service is complete.
- Tips are optional, 100% go to the pro, and easy to add from your receipt.
Cancellations & rescheduling
- Free changes up to 24 hours before your scheduled start time.
- Cancellations within 24 hours are charged 50% of the service total.
- No-shows or same-day cancellations are charged in full.
- You can reschedule directly from your account dashboard.
Safety & respect
- Our pros are insured, background-checked, and trained.
- We do not move items over 35 lbs, climb above a 2-step ladder, or handle biohazards.
- Harassment or unsafe conditions end the visit immediately, billed in full.
Laundry care
- We default to cold-water wash. Add a note in booking if you need warm/hot.
- Please check pockets before pickup — we're not liable for items left inside garments.
- Specialty items (silk, leather, wedding gowns) belong in dry cleaning, not wash & fold.
100% happiness guarantee
- Not happy? Tell us within 24 hours and we'll re-do the work for free.
- Photos help us coach the team — please send any when you can.
- If we still miss the mark, we issue a full refund.
Damages & lost items
- We carry general liability insurance on every visit.
- Report any concern within 48 hours so we can investigate and resolve.
- Pre-existing wear and items not disclosed as fragile are not covered.
By booking with GODPROM Wash you agree to these policies. We may update them from time to time; the current version always lives at this URL.